Terms Of Sales

CONSUMER TERMS & CONDITIONS 


By clicking "Accept" below you agree to the terms which will bind you.

These are the terms and conditions on which we supply products to you. 

We will only use your personal information as set out in our Privacy Policy


Clinical Botanic Website Terms of Sale & Use

By using our site, you confirm that you accept and agree to comply with the terms of this section If you do not agree to these terms of use, you must leave our website.


Clinical Botanic Products & Pricing


The price of the product including Tax will be the indicative price on the webpage for the product including the order summary page provided to you prior to placing your order with us. We take reasonable care to ensure that the price of the product advised to you is correct. 

 

The images of the products on our Clinical Botanic Website are for illustrative purposes only. Your product may vary slightly from those images.

 

The packaging of the product may vary from that shown in images on our Clinical Botanic Website.

 

We may change the product to introduce improvement in our products, to reflect changes in relevant laws and regulatory requirements, to implement minor design adjustments and improvements.

 

We may make significant changes to the product, but if we do so we will notify you. You may then contact us to end the contract before you or someone nominated by you takes delivery of the product, and you may then receive a refund for any products paid for but not received.

 

Placing Your Order

You will be asked whether you want to register for a customer account with us (to save you entering your personal information each time you place an order with us) or check-out your cart as a guest without registration.

Both options will require that you provide us with certain information so that we can fulfill your order(s), such as

Your contact details

Delivery details

Your payment information.

The information which we shall require from you will be stated on the Clinical Botanic Website when you place your order with us. 


Please check your shopping cart summary carefully to ensure that it contains full and accurate information for the products that you are ordering, and for all price, payment and delivery information. You are responsible for checking that the ordered products meet your particular needs and that you have adequate cleared funds to pay for the products to the amount specified by the timescales agreed. 


If any of the information you have provided is found to be inaccurate or insufficient for any reason, we will contact you to ask for additional or revised information. If you do not give us this information within a reasonable time of us asking for it, or if you give us further incomplete or incorrect information, we may either end the contract and/or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.


We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 


A summary of your order will be shown on the webpage immediately after your order has been placed. Shortly after you have placed an order with us, we will send you an order acknowledgement. The order acknowledgement is purely for information purposes and does not constitute acceptance of your order. 


Our acceptance of your order will take place when we email you to accept, at which point a contract will come into existence between you and us.


If your order is to be dispatched in more than one package, you may receive a separate confirmation email for each package, and each email and corresponding dispatch of products will conclude a separate contract of sale between us for the product(s) specified in that confirmation email.


If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.


We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


Please check your order acknowledgment and order confirmation carefully and let us know if there are any issues. It is your responsibility to check the details of an order and let us know if there are any errors. If you wish to make a change to the product(s) you have ordered, please contact us immediately. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product(s), the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change, or the consequences of making the change are unacceptable to you, you may choose to end the contract (see clause 8).


Payment


It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.


You must pay for the products in full in cleared funds before we dispatch them. We accept payment with most widely used and accepted methods including debit cards, credit cards, Paypal and Stripe as displayed on the Clinical Botanic Website and updated from time to time.


Invoice will be issued upon receipt of payment to you for each order placed and it will be sent to you by email only. 


If you think an amount or charge is wrong, or if you think you have paid an incorrect amount for your order, please contact us promptly to let us know.


Delivery

The cost of delivery will be as displayed to you on our Clinical Biotanic Website and on your order summary prior to submitting your order to us for processing.

On our product page or during the order process, we will let you know the general duration expected to deliver the products to you. as soon as reasonably possible and in any event within 30 days after we accept your order unless a specific date for delivery has been agreed between you and us on which we have confirmed delviery shall take place.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.


If no one is available to take delivery at the delivery address provided and the products cannot be posted through your letterbox, we will either with your consent of these terms shall be classified as you providing us with your consent to leave you a note informing you of how to rearrange delivery or collect the products from your closest collection center that the designated courier service provider may nominate at their discretion and inform you accordingly.


If, after a failed delivery to you, you do not re-arrange delivery or collect your products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

A product will be your responsibility from the time we deliver the product to you (or your name ) at the address you gave us.


We may need certain information from you so that we can supply the products to you, for example, your name and address.

We may contact you in writing to ask for this information if it is missing from the information provided when you placed the order. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.


Your right

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:


If you have any questions or complaints about a product you have received from us, please contact us. In this case, you may have a legal right to get the product replaced or to get some or all of your money back. We are under a legal duty to supply products that are in conformity with the contract between you and us.


If you are ending a contract, the contract will end immediately and we will refund you in full for any products which have been paid for, but not received.


The reasons are:


We have told you about an upcoming change to the product or these terms which you do not agree to.


We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;


There is a risk that supply of the products may be significantly delayed because of events outside our control; or


You have a legal right to end the contract because we have failed to comply with our legal obligations.


For most products bought online you have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 days and receive a refund. You have 14 days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days, in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.


Please note that you do not have a right to change your mind in respect of:


Products sealed for health protection or hygiene purposes, once these have been wholly or partially unsealed after you receive them.


Please note that you shall lose your right to a 14 day cooling off period from the moment at which you wholly or partially damage or open the seal on any product and you shall have no right to change your mind from that moment


Any products which become mixed inseparably with other items after their delivery. Due to hygiene and public health and safety reasons, you do not have a right to change your mind from the point the sealed packaging for the product has been wholly or partially unsealed.


Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation.


The contract between us shall be completed when the product is delivered and paid for in full cleared funds. If you want to end the contract before it is completed, please contact us immediately to let us know.


The contract will end immediately once you have informed us of your decision to cancel and we will refund any sums paid by you for products not received.


Please be aware, however, that we reserve the right to deduct from that refund for the net costs we will incur as a result of your ending the contract where we are not at fault and there is no right to change your mind.


How To End The Contract With Us


Tell us you want to end the contract.


To end the contract with us because you have changed your mind within the cooling-off period and the packing for the product(s) remains securely sealed please let us know by Email us at support2clinicalbotanic.com Please provide your order number and brief details of what you bought, when you ordered or received it and your name and address


To end the contract for any other reason, please email us at customercare@hearthonia.com. Please provide your order number and a brief description of what you bought, when you ordered it, the delivery date and your name and address.


If you end the contract for any reason after products have been dispatched to you and have received them, you must return them to us. You must return the products by post to our address.


If you are exercising your right to change your mind for a product, you must send off the product within 14 days of telling us you wish to end the contract. 


We will refund the costs of return where you are returning the products because the products are faulty. 


You are ending the contract because we have told you of an upcoming change to the products or these Terms and Conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong


You will need to pay for the return in the first instance. We will refund you the cost of returning the product/s to us as soon as possible on receipt of the product from you. 


We will not pay the costs of return if you are exercising your right to change your mind in respect of any product which you wish to return to us within the cooling-off period under your right to cancel.


When returning products to us, we strongly recommend you secure proof of postage or return for your records. We may require you to provide this proof of postage to us in certain circumstances. 


We will refund you the price you paid for the product/s, including delivery cost as applicable, by the method you used for payment unless otherwise agreed between us.


If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.


The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.


If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us in the same condition as it was received, unused and sealed.


Our Rights


We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products such as your name and address for delivery


You do not, within a reasonable time, allow us to deliver the products to you or collect them from courier’s designated address and as may be informed to you by them directly.


If we end the contract we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


Loss in Business


We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


Alternative dispute resolution


Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. Please contact us if you wish to exercise your rights to commence alternative dispute resolution proceedings.


SAMPLE - CANCELLATION FORM (Complete and return this form only if you wish to withdraw from the contract)

Mail to: support@clinicalbotanic.com

I hereby give notice that I cancel my contract of sale of the following products:

Ordered on ____________________ (Date)

Order number _______________________

Name: _____________________________

Address: ­­­­­­­­­­­____________________________

City: _______________________________

Country: ____________________________

Postal Code: _________________________

Signature of consumer: ________________ 

Date: ________________________________